Alerts and Alarms

The St Bernard Location Service provides a selection of different alerts and alarms which can be combined into a risk management profile for an individual. This profile takes into account the capabilities of the service user and the support structure so that the appropriate response to an alert can be made.

Types of alerts

Broadly speaking, alerts can be interactive (user or carer operation) or non-interactive (automatic monitoring).

Interactive

  • Pressing the panic button on the device
  • Remotely triggering a panic alert by a registered carer
  • Requesting a position from the web site.

Non-interactive

  • Entering or leaving safe or risky areas (Geofences)
  • Low battery
  • Loss of contact with the device
  • Moving over a certain speed, getting on a bus for example.
  • Fall detection on some devices

descriptionNotifications

Carers can be notified of alerts in a number of ways. The picture represents the flow of communication between the elements in the system. If the panic button on a device is pressed:
If the user is connected to a monitoring system (call centre or warden call) our LoCaLink can send the alert directly as a location alert for the user and connect the device user with the carer.

Responders can be notified by text or e-mail generated by the system which will include the device location.

Responding

The response to an alert depends very much on the device user, their type of device and their circumstances. If appropriate the responder can call the location device (which is effectively a mobile phone) and talk to the user. The device can be set to answer the call automatically. In some cases it is possible to make a silent call when the phone does not ring and the caller can listen to any conversation without being heard themselves. When it comes to finding a user who has got lost, someone with access to the web site can guide searchers using the map and aerial photograph displays. Alternatively if a searcher has an Internet enabled mobile phone they can view the map and location directly.